1. Don’t Wait to Follow Up on Leads
You spend $15K, $30K, $100K plus on a trade show. You spend money on inbound pay-per-click, or publishers etc. If the marketing department is in charge of sharing the leads they may score and then share with an internal team or an outside vendor. If the sales team is in charge they will often prioritize by gut. We understand the value of both approaches. You want to call the best prospects first. However, generally what occurs is that lag time of a few hours can turn into days and weeks. That lag time hurts especially if your leads are in a highly competitive industry (getting there first improves your closing % by as much a 100%), your sales cycle is 90 days or less (first 3 get short listed), or your leads are driven by search engine marketing (could be a “just in time” need). Many marketers we talk to will proudly say “we call on incoming leads within a week.” Guaranteed they have never done a study on the effects of that delay.
2. Make Those Extra Calls
Don’t give up on leads after 1 or 2 calls if you don’t connect. This is especially challenging for sales reps that are not supported by a demand generation inside rep. A sales reps’ job is to close business. If they have deals moving this quarter they don’t always have the time to make that third or fourth call. As a B2B demand generation outsourced company and a sales outsourcing solution provider we have done countless studies that have shown that the 3rd, 4th and sometimes 5th attempt is where the payoff comes. This is especially true the more senior the decision maker. They are just tougher to reach.
3. Have an Additional Piece of Content
Have a new offer after every call to keep the prospect engaged and give your rep “a reason to follow up” to ask them what they thought. Bottom line is that content keeps a deal moving without needing to get your senior talent on the phone to educate the prospect. It provides a reason for dialogue. It allows you to keep asking “what else are you curious about or what can I share to help you.” It allows you to talk about their needs while you share your position as well. Selling is about the customer not you and this allows you to kill two birds with one stone.
4. Lead With More Than Just a Demo as Your Initial Offer
As a sales outsourcing company we understand that clients want us to transact now but it doesn’t always work that way. Their strategy is often to get the prospect in that demo as quickly as possible and if the prospect is ready to do that great! However, smart B2B demand generation requires that you also have an offer for prospects that aren’t ready to make that commitment. The prospect is not unintelligent. They know that getting into that demo starts them on the path towards committing to buy. They may not be ready to make that decision yet and they don’t want to waste your time or theirs, so give them a way to engage that is a bit softer and slower.
5. Educate But Keep the Costs Down
We live in competitive times so many businesses’ marketing efforts focus on the product and ignore the value of educating their prospects so that they realize the value they are offered. To win deals and ensure you are receiving a top dollar for your product or service the customer needs to understand the value you are driving for their business. To explain that value, the customer needs and wants to understand that value. So you need to help your customer by helping your customers get what they want – which is fair, independent and “neutral” views that help them take informed and unbiased decisions. This is quick content to create especially for your senior sales executives if you can get them blogging. What is common sense for you as the expert, especially when it comes to competition and the “internal independent research” available, is often very valuable new information for you customer.
6. Don’t Forget About Your Existing Customers
They are the core of your business, without them you don’t exist. So the core of your business is that successful relationship. Keep building on that relationship and continue to share content with them to build even more trust. This will organically turn them into advocates. They tweet, they belong to Linked-In, Google +. Don’t ask for them to do it. Just make it easy for them. Referrals work in new and unexpected ways so simply be surprised and especially grateful when they ask to contribute content for you.
7. Listen to Your Sales Team and Your Prospects to Generate Your Content Strategy.
In many cases, the sales team understands what the customer needs before the customer does. This is especially true if you have a disruptive solution moving into an existing market or an existing solution moving into new markets. Creating a great deal of content quickly is not tough. If you listen to your prospects objections and the same questions or concerns come up several times turn it into a blog post. You can then take that sales conversation to address other prospects’ needs and even more importantly to your B2B demand generation effort. Take that “sales conversation” into the social media conversation.
8. Create Digital Landing Pages for Your Sales Reps to Use That are Customer Centric
As your content grows create a resource page that is customer centric. Design them to help the customer make decisions. Give them educational content, evaluation content and verification content in one easy to find area. Combine your general educational content (70%) with some vertical specific content (30%) so you are speaking directly to that particular need or pain area. Don’t make the content just about you, make it about them; around the needs of your customer by decision maker type. Make it easy for your customers to find what they need, and almost as important, make your brochure dynamic so you are not wasting your sales reps valuable phone time keeping up with new additions to your marketing mix. Keep them focused on selling. Gabriel Sales has developed a simple to implement landing page engine that can be up and running for you in a matter of weeks to jump start this process.
9. Re-Purpose the Digital Landing Page to Generate Inbound Traffic and Remove Barriers to Engaging
The “sales” conversation, the digital conversation and the “social media” conversation are the same conversation. The objections your reps hear and address are the same that customers who haven’t found you yet have. Make it easy for them to find you and maximize your sales content investment by driving traffic to that page with long tail SEO and PPC campaigns that keep your costs down. Keep the language on the page focused on the customer using the language of “your” and “you” not “we” and “us.” Finally, keep the requirements of your form down to the basics – customer name and email address. Keep any other fields optional.
10. Lead Generation Reps and Demand Generation Reps Have Different Tasks and Need Different Skills Sets
The new rules of sales engagement require your demand generation reps and your sales reps to have different skill sets. Lead generation reps are often calling cold. Their scripts are different, their call volume is different and their personality is different from what is required by reps moving inbound leads forward. Demand generation reps are there to facilitate. Lead generation reps are there to put leads in the pipe. Be conscious of the difference and either train your lead generation reps in the new rules of sales engagement (so they are not creepy or overly assertive) or hire a different rep to move deals from marketing qualified to sales qualified.