How outsourced sales and marketing have to do with KPIs
Digital marketers have an analytical issue when it comes to video performance on platforms like YouTube, Vimeo, or Wistia. How many times have you asked yourself this question – ”How many views means my video is successful?”
The “scorecard” that your video is rated on is the number of views. Unfortunately, doing an analysis on just “views” is not always the best way to track your brand’s progress on the goals you are trying to achieve. This is especially true if your goal to drive real sales opportunities’ into your closers pipe (which is our top priority as an outsourced sales and marketing company).
So instead of asking yourself the previous question, ask yourself – “Which KPIs should we be tracking to understand if our video campaign is successful moving deals into the pipe?”
Question #1: How Do I Identify My Primary Outsourced Sales Video Goals?
Marketers typically want video advertising campaigns to increase awareness about their product and influence online sales. While buyers no longer have a simple experience with your brand anymore thanks to product reviews, mobile engagements, social media, etc.—most marketers and salespeople agree their target audience fits into one of three categories: unfamiliar, on the fence, or ready to buy.
With each new campaign, it’s important to know where your audience lies in these three areas. Which of the three possible brand goals is your #1 priority?
Question #2: What are the KPIs for that marketing goal?
The next stage after identifying your goal is to take a closer look at the data that is being mined for each video.
Here is a breakdown of what KPI to analyze for each goal:
Awareness goal KPIs:
- Unique Users
Consideration goal KPIs:
- View-Through Rate
- Watch Time
Action Goal KPIs:
Question #3: Where and How do I properly analyze my data for my videos?
Now that you have identified your primary goals and your KPIs for those goals, you now need to identify the tools that you going to use to help you become more data-driven as a marketer.
Depending on the platform, analytics usually comes with these video platforms, and spearheading the Big Data field with its extensive metrics and capture points is Google’s YouTube. Vimeo and Wistia have great metrics platforms to run reports on analysis, and even heat mapping for what part of the video the viewer engagement was highest. Google Analytics will help you measure clicks and conversions for sales KPIs.
You can also use other platforms proprietary to the video service to measure clicks and engagement if they are not being seeded with an Adwords campaign. But nothing is more valuable than correlating videos viewed to what is occurring in your opportunity pipeline.
Question #4: Now that I have done the marketing analysis, how to I correlate videos to sales analysis – deals hitting the pipe?
Now that you have identified the KPIs for your video campaigns and where and how to measure them, the next step in this exercise is to identify what impact is video having on my sales pipeline. This is where automation software like Pardot that integrates into a video platform like Wistia is critical (and one of the reasons we love a company that specializes in outsourced sales and marketing).
One of the key features of the combined Wistia and Pardot Integration is the ability to see what videos are:
- Producing the most conversions
- Drill into that videos individual performance
- Drill into how early it is driving that conversion
This level of analysis allows to you do three things:
- Identify what videos you should consider pushing harder into the market
- Identify what content you should create more of
- Identify what videos are predictive of buying that need to have their score increased in your lead scoring engine.
Gabriel Sales specializes in aligning our outsourced sales and marketing efforts around driving more sales qualified opportunities’ into our client’s sales funnels. We can help with refining your existing programs with content production workshops, we can launch a full blown engine for companies just getting started or we can run a turnkey pilot lead scoring and sales automation starter campaign to help you decide if lead scoring is right for you. To learn more about our philosophy, what we believe and who we can help we recommend checking out our About Us page.